◆ FAQs
Have a question?
Find the answers to our most common questions below, or get in touch with our team for anything else.
◆ 01
General
- No — GreenPay offers extremely competitive rates and can price match or beat most providers. Get in touch for a comparison against your current provider.
- GreenPay is an accredited partner of one of the world's leading providers of payment technology for the finance industry. Our partner processes more than 25,000 financial transactions per second at peak, with 99.99% uptime.
- GreenPay helps businesses with online and in-person payment processing across a range of industries including energy, retail, hospitality, start-ups, services, not-for-profits, and many more. Get in touch to see how we can help.
- GreenPay works with customers across a range of industries including energy, retail, hospitality, start-ups, services, not-for-profits, and many more. Get in touch to see how we can help your business grow sustainably.
- There isn't one. Our team has worked hard to build a world-class payments solution that gives back to the planet.
- Head to our Get Started page to chat with one of our team.
◆ 02
Pricing & Contracts
- GreenPay offers both blended and IC++ (interchange-plus-plus) pricing. IC++ is typically the better option for businesses processing higher volumes — you pay the actual interchange cost plus a small margin, rather than a flat blended rate. We'll recommend the right structure for your business.
- No — there are no setup fees and no monthly fees with GreenPay.
- No. You can leave at any time if you're not happy with the GreenPay experience — no questions asked. That said, if you'd like the certainty of a fixed-term contract, we're more than happy to oblige.
◆ 03
Switching & Onboarding
- Not at all. Switching is seamless — we work closely with your team throughout the process to ensure zero downtime to your operations.
- No — settlements go directly to any existing Australian bank account.
Getting started is straightforward. You'll typically need:
- Your ABN
- A photo ID (if you are the authorised signatory)
- A copy of a bank statement so we know where to send your funds
If you operate under a trust, we'll also need a copy of your trust deed to identify beneficial owners.
◆ 04
What payment methods do you support?
- GreenPay accepts all leading payment methods including Visa, Mastercard, American Express, eftpos, Apple Pay, Google Pay, UnionPay, and JCB — so your customers can always pay their way.
- Yes — GreenPay supports direct debit processing for account-to-account payments, with T+3 processing timelines. We also account for rejections, so your reconciliation stays clean. Pay-to support is coming soon.
◆ 05
The Foundation
- 50% of GreenPay's profits are directed to the GreenPay Foundation. This isn't a marketing commitment — it's written into our company constitution and has been since inception.
- The Foundation's independent distribution committee allocates funding across three pillars — Climate, Biodiversity, and Pollution. Individual merchants don't direct funds to specific projects, but you can follow the Foundation's work and see where the money goes.
- Yes — GreenPay is certified by Social Traders, Australia's peak body for social enterprise certification.
- The strategy was written by our founding team around three key pillars: Climate, Biodiversity, and Pollution. It is then executed by an independent distribution committee with grant-making and environmental project experience. Learn more about the Foundation.
◆ 06
In-Person & Clover Hardware
- No — the intuitive Clover hardware requires minimal setup and team training, so you can start running your business straight away.
- Absolutely. Clover is designed to be expandable — mix different hardware types and add accessories like printers and scanners. It's built to work seamlessly together.
- It can be tricky to choose. Contact a member of our team for a chat.
- Yes — Clover protects your business and customer information with end-to-end encryption and integrated chip sensors.
- Yes — launching soon is the Clover Go app, which lets you turn your iPhone into a payment terminal.